Shipping policy
Thank you for shopping with AutoVa We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–3 business days after payment has been received.
- Orders are not processed or shipped on weekends or public holidays.
- During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you by email.
Shipping Times
Estimated delivery times are:
- United Kingdom: 5–10 business days
- Europe: 7–15 business days
- United States & Canada: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your location unless free shipping is offered as part of a promotion.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available). Please allow up to 48 hours for tracking details to become active.
Incorrect Address
Customers are responsible for providing the correct shipping address. If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order or our shipping policy, please contact us